THE GEN C:\> SCAN TECH-SUPPORT
Fake Tech Support Scams
A scary pop-up or call says your computer has a virus or was hacked, and tells you to call a number. The "technician" asks for remote access, pretends to find a problem, and charges you or digs into your accounts. A variant: fake renewal emails from names like Geek Squad, Norton, or McAfee.
"WARNING! Your computer is infected. Do not shut down. Call Microsoft Support at 1-8XX-XXX-XXXX immediately."
Red flags
- A pop-up that tells you to call a phone number
- Unexpected call or email about a computer problem
- Asks you to download a remote-access app (AnyDesk, TeamViewer, etc.)
- Wants payment by gift card, wire, crypto, or a payment app
What to do
- Real security warnings never ask you to call a number. Close the browser.
- Real tech companies won't call you out of the blue about your computer.
- Never give remote access to someone who contacted you.
- If you gave them a password, change it right away.
Where to report it
Got a message like this right now? Paste it into the free Scam Radar checker to see the red flags. It runs in your browser and never saves your message.
Know someone who'd fall for this?
Scammers count on people not talking about it. Send this guide to a parent, a friend, or the family group chat.
Related scams
- Fake AI App & ChatGPT Download Scams
- AI Phishing Email Scams
- Phantom Hacker Scam
- Verification Code Scams
Keep your family safe
Copy a ready-made prompt from the Staying safe prompts, like setting up a family code word or locking down your accounts. Want an AI helper you can trust? Try the AI Finder quiz.
Sources
- FTC: How To Spot, Avoid, and Report Tech Support Scams
- FBI IC3 PSA: "Phantom Hacker" Scams Target Senior Citizens (Sep 29, 2023)
Last checked: 2026-10-19. General education, not legal or financial advice. Sample messages are made up.